Combined stationary and road-based ADAS calibration for eligible vehicles that require both procedures following the same repair event.
This service includes static target-based calibration at our facility followed by a dynamic calibration drive. Combined calibration is appropriate when the vehicle manufacturer's procedure requires both methods for the affected Advanced Driver Assistance Systems (ADAS) camera, radar, or related system.
Vehicle Owner Must Be Present
The registered vehicle owner must attend the appointment and drive the vehicle during the dynamic portion of the service. Our technician will provide directions and monitor the calibration process using compatible diagnostic equipment.
The vehicle owner must:
- Remain available for the entire appointment
- Have a valid driver's license
- Have authorization and insurance to operate the vehicle
- Bring a registered, roadworthy vehicle
- Follow the technician's directions during the calibration drive
Systems That May Be Affected
Depending on the vehicle, the calibrated camera or radar may support:
- Lane Departure Warning (LDW/LDWS)
- Lane Keeping Assist (LKA/LKAS)
- Forward Collision Warning (FCW)
- Automatic Emergency Braking (AEB)
- Adaptive Cruise Control (ACC)
- Pedestrian detection and braking
- Traffic Sign Recognition (TSR)
- Other forward driver-assistance features
What This Service Includes
- Review of the vehicle information and reason for calibration
- Identification of the applicable combined calibration procedure
- Stationary target-based calibration at our facility
- Diagnostic-tool-assisted dynamic calibration drive
- OEM-prescribed static and dynamic procedures for the eligible affected ADAS system
VIN Required
A complete 17-character Vehicle Identification Number (VIN) is required to confirm the appointment. The VIN allows us to verify the vehicle configuration, installed ADAS equipment, required calibration methods, and compatibility with our equipment.
If the manufacturer requires only static or only dynamic calibration, we will contact you before performing the service.
Road and Weather Requirements
The dynamic portion depends on suitable traffic, weather, visibility, road, speed, and lane-marking conditions. Completion time can vary, and the appointment may need to be delayed or rescheduled if the manufacturer's required driving conditions cannot be met safely.
Important Service Conditions
The vehicle must arrive with the windshield, bumper, grille, sensors, and related mounting components correctly installed. It must also be safe, registered, insured, and roadworthy.
Calibration cannot correct damaged sensors, bent brackets, incorrect glass, improper bumper installation, wheel-alignment problems, unresolved diagnostic trouble codes, or other underlying vehicle conditions.
The listed price covers the required static and dynamic procedures for one eligible vehicle and the affected ADAS system identified for the same repair event. It does not automatically include every camera, radar, parking sensor, blind-spot sensor, or surround-view camera on the vehicle. Additional sensors, diagnostics, repairs, programming, wheel alignment, and prerequisite work are not included unless separately authorized.
At National Auto Glass Direct, we are committed to getting your order to you quickly, safely, and reliably.
Processing Time
All orders are processed and shipped within 1 business day after purchase. Orders are fulfilled Monday through Friday, excluding major holidays.
Shipping Time
We offer free standard shipping (1 to 5 business days) on all orders within the contiguous United States.
Delivery times may vary depending on your location, as we ship from California. Customers closer to our warehouse may receive orders faster, while more distant locations may take the full 5 business days.
Most shipments are handled through FedEx Ground.
Shipping Coverage
We currently ship to the contiguous United States only.
We do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- U.S. territories or international locations
At National Auto Glass Direct, we want you to feel confident ordering the correct auto glass for your vehicle. If something isn’t right, we’re here to help resolve it quickly and fairly.
60-Day Free Returns on Eligible Items
We offer a 60-day return policy with free returns on eligible items.
To qualify for a return, your item must be:
- New/Unused
- Not attempted to be installed
- Returned in original condition
- Returned in original packaging
Items that do not meet these requirements may not be eligible for return.
Important Inspection Notice (Before Installation)
Please inspect your glass immediately upon delivery to ensure it arrived safely and was not damaged in transit. If any issues are found, contact us right away so we can assist you promptly.
We strongly recommend inspecting all items before installation, as installed or attempted-installation items are not eligible for return or refund under any circumstances.
Non-Returnable / Partial Refund Situations
In certain cases, only partial refunds may be granted. This may include:
- Items not in original condition due to reasons not caused by our error
- Items that are damaged or missing parts not due to shipping or fulfillment issues
- Items returned more than 60 days after delivery
- Items returned without prior approval
Return & Refund Process
At National Auto Glass Direct, all returns must be requested and approved before sending any item back.
To start a return, please contact us at info@nationalautoglassdirect.net and include the following information:
- Order number
- Reason for return
- Photos (if applicable, especially for damage or incorrect item)
Once your return request is reviewed and approved, we will provide return instructions and the correct return address.
After approval, please securely package the item and ship it back using a trackable shipping method.
Once we receive and inspect the returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within a few business days, depending on your bank or payment provider.
Our Commitment
We carefully package all automotive glass using reinforced materials designed for safe transport. Our goal is to ensure you receive the correct part in excellent condition, and we work quickly to resolve any legitimate issues that may arise.
